{"product_id":"9780071806305","title":"Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way","description":"\u003cp\u003eOffers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.\u003c\/p\u003e","brand":"McGraw-Hill Professional","offers":[{"title":"Default Title","offer_id":52928970752309,"sku":"EB_BM1000_L12-03_DUBAI","price":149.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0971\/7773\/1381\/files\/9780071806305-1.jpg?v=1789399527","url":"https:\/\/kinokuniya.ae\/ar\/products\/9780071806305","provider":"Books Kinokuniya UAE","version":"1.0","type":"link"}