{"product_id":"9781032057514","title":"Quality Service Management : A Guide to Improving Business Processes","description":"\u003cp\u003eProviding clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.\u003c\/p\u003e","brand":"Routledge","offers":[{"title":"Default Title","offer_id":52930241855797,"sku":"EB_BM0600_L15-04_DUBAI","price":180.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0971\/7773\/1381\/files\/9781032057514-1.jpg?v=1789402876","url":"https:\/\/kinokuniya.ae\/ar\/products\/9781032057514","provider":"Books Kinokuniya UAE","version":"1.0","type":"link"}