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Overseas delivery is available to GCC Countries only: 
SAUDI ARABIA, KUWAIT, BAHRAIN, OMAN and QATAR 

Delivery charges: AED 55.00 (plus AED 10.00 handling fee per item) 

International customers cannot cancel an export order once it is shipped out of the UAE. 

Delivery time is estimated at around 5–7 working days. 
Please note that, due to the current regional situation, slight delays may occur depending on circumstances, but rest assured that our team is doing everything possible to ensure your orders are delivered safely and as smoothly as possible.

A complete delivery address must be provided to avoid delays. Mandatory details - House/Villa/Building Name or Number, Street Name, Area/District, Nearest Landmark, City, Country, Contact Number.

For international orders, the customer is the importer of record and must ensure the item is permitted in their country. In rare cases, certain products may require special local approvals or a visit to the customs office, and all such procedures are the customer’s responsibility.

Please note that the delivery may be subject to customs charges and approval which we have no control over, any additional charges will be borne by you and we regret to inform you that no refund will be made.

Estimation for the extra customs duty fees, admin charges, VAT (if any):
• For Shipments to Oman - 5% Duty and 5% VAT applicable for all shipment value. The receiver of the shipment must share an ID copy with the courier for customs clearance purposes as per destination country rules and regulations.
• For Shipments to Kuwait - Customs Clearance, Bayan Fee, and Stamp Fee will attract KD 3/- per shipment. Shipment Value more than AED 1000/-, 5% Duty will be applicable with Bayan Fee.
• For Shipments to Qatar - Bayan Fee AED 20.00 Plus Admin Fee - AED 20.00/- per shipment. Shipment Value more than QAR999/-, 5% Duty will be applicable with Admin Charges of AED 50.00. The receiver of the shipment must share an ID copy with the courier for customs clearance purposes as per destination country rules and regulations.
• For Shipments to Bahrain - 5% Duty will be applicable on Shipment Value more than BHD 100/- and 10% VAT will be applicable.
• For Shipments to Saudi Arabia - 15% VAT + Custom Declaration charges will be calculated at the destination (Approximately 17.5 SR).

You will receive your tracking number via e-mail upon dispatch. To check the delivery status of your order visit https://www.skyexpressinternational.com/ and track your shipment.

For further inquiries, please contact our customer service at webstore.cs@ae.bookskinokuniya.com.

Shipping Disclaimer for Overseas Orders
Please note that during international shipping, items such as books, toys, and figures may occasionally sustain minor cosmetic damage beyond our control, including bent corners, slight creases, or crumpled outer packaging. While this does not occur in most cases, it remains a possible risk during overseas transit and customs handling.

We take great care in packing every order to help ensure it arrives safely. However, due to the nature of international shipping, minor cosmetic damage may occasionally occur during transit. Although we are unable to replace items affected only by minor transit damage, we will work with the courier to submit a claim on your behalf and will pass on any compensation received where applicable.

Unclaimed Overseas Shipments
The consignee is responsible for collecting the shipment and completing any customs clearance, payment of applicable duties and taxes, and any other delivery requirements within the time allowed by the destination country's customs authorities and the courier.

If a shipment remains unclaimed for more than three (3) weeks after arrival at the destination country or after the first delivery or collection notification, it will be considered that the consignee has declined or failed to accept delivery of the shipment.

As we do not offer a return service for overseas shipments, unclaimed parcels cannot be returned to us. Such shipments may be surrendered to the destination customs authority or the courier for disposal in accordance with local laws and regulations, which may include confiscation or destruction of the parcel.

In these circumstances, no refund, replacement, store credit, or compensation will be provided for the merchandise, shipping charges, customs duties, taxes, or any other related costs.