{"product_id":"9781422162521","title":"Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review)","description":"\u003cp\u003eHow do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.\u003c\/p\u003e","brand":"Harvard Business Review Press","offers":[{"title":"Default Title","offer_id":52903285621045,"sku":"EB_BM0600_J11-01_AD","price":99.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0971\/7773\/1381\/files\/9781422162521-1.jpg?v=1789404871","url":"https:\/\/kinokuniya.ae\/products\/9781422162521","provider":"Books Kinokuniya UAE","version":"1.0","type":"link"}