{"product_id":"9781646871360","title":"Responsive Enterprise : Transform Your Organization to Thrive on Change","description":"\u003cp\u003eChange keeps accelerating. Half of key business decision-makers say constant, disruptive change is now a major challenge. Dizzy from a kaleidoscope of fashionable strategies, from digital transformation to hybrid work to disruptive innovation, leaders need a new approach.\u003c\/p\u003e\n\n\u003cp\u003eIt's time to embrace a holistic approach to change — to re-architect your business to be fully responsive. A responsive organization, faced with change, doesn't just withstand or flex — it embraces change and continuously exploits it for competitive advantage.\u003c\/p\u003e\n\n\u003cp\u003eThe responsive organization stands on three pillars.\u003c\/p\u003e\n\n\u003cp\u003eFirst, a customer-centric mindset. Gather data relentlessly; spread insights across the organization.\u003c\/p\u003e\n\n\u003cp\u003eSecond, operational excellence. Redesign processes for both efficiency and flexibility, with change in mind.\u003c\/p\u003e\n\n\u003cp\u003eThird, enterprise agility. Evolve continuously to deliver more value to customers.\u003c\/p\u003e\n\n\u003cp\u003eYou'll learn from groundbreaking organizations that embraced these qualities. Like the credit union where cross-functional teams identified and then eliminated a key customer pain point: blocking questionable charges on debit cards. As it transformed processes and flexed systems, customer satisfaction spiked and service calls dropped by half.\u003c\/p\u003e\n\n\u003cp\u003eRead how a massive health services company reengineered its scheduling systems to boost efficiency — and responded in scant weeks to the challenge of COVID-19. Or the huge tech company division that embraced agility and streamlined product and marketing decisions even as it doubled in size.\u003c\/p\u003e\n\n\u003cp\u003eFour practical steps, iterated over and over, advance the responsive transformation.\u003c\/p\u003e\n\n\u003cp\u003e1. Start with a vision that enables coordinated action.\u003c\/p\u003e\n\n\u003cp\u003e2. Add systems thinking for a holistic perspective on change.\u003c\/p\u003e\n\n\u003cp\u003e3. Empower teams to make decisions quickly and effectively.\u003c\/p\u003e\n\n\u003cp\u003e4. Embrace feedback loops that enable rapid course corrections.\u003c\/p\u003e\n\n\u003cp\u003eThe most responsive 15% of companies consistently deliver better business results, from sales growth to share price. Responsiveness changes everything. We'll show you how to embrace it and turn change into your biggest competitive advantage.\u003c\/p\u003e","brand":"Vicara Books","offers":[{"title":"Default Title","offer_id":52930965602613,"sku":"EB_BM0600_L15-06_DUBAI","price":149.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0971\/7773\/1381\/files\/9781646871360-1.jpg?v=1789442025","url":"https:\/\/kinokuniya.ae\/products\/9781646871360","provider":"Books Kinokuniya UAE","version":"1.0","type":"link"}