Help Center

1. FIND THE ITEMS YOU WANT 
You need to browse or search for the items you would like to buy. Keyword search box is located on every page of BookWeb UAE, DUBAI. You can also utilise advanced search. When you find an item that interests you, click the title of the item to see detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our Fulfilment Centre.

2. ADD THE ITEMS TO YOUR CART 
If you find the items you would like to buy, click the "Add to Shopping Cart" button on the search result list or the item's product detail page. You can keep searching or browsing until your basket contains all of the items you want to buy. You can access the contents of your Shopping Cart at any time.

3. CHECK THE ITEMS YOU ADDED 
Click the "CHECK OUT" button in the Shopping Cart to see all of the items you've added. You can remove the item(s) you do not want. When you're ready to place an order for everything in the Shopping Cart, click the "CHECK OUT" button.

4. SIGN-IN 
You will be asked to login to go to the next step if you haven't. You can create an account if you are new to Books Kinokuniya UAE, Dubai.

5. CHOOSE GIFT-WRAPPER (optional) 
Tick "Wrapping" box if you want us to gift-wrap an item. Then you will see new pop-up window so that you can choose a wrapping paper. Click the image of gift-wrapping paper you want. You can also send a card with the item. Tick "Attach Message Card" box and type message you want us to write in the box which will appear.

6. SELECT YOUR SHIPPING ADDRESS 
Select "Same as home address "if you want us to deliver your order to the address you gave us when creating your account. Select "Other Delivery Address" and tell us where you would like to send your order when you want us to deliver your order to preferred address.

7. ENTER YOUR CREDIT CARD INFORMATION (optional) 
Click the "Modify Payment Information" button if you want to use another credit card you have or update expiry date of your card.

8. REVIEW AND PLACE YOUR ORDER 
Click "Next" button to review your order. Then, make sure if all information you provided is accurate. When you are ready, click the "Place My Order" button to submit your order. Once you place your order successfully, you will see your order number.
If your order does not go through, you will see the following message "Your order process has failed due to invalid credit card". Please contact the bank that issued your card in order to find out the reason why.

9. CHECK YOUR ORDER STATUS 
If you would like to check order status, click the "Your Order" link in the “Your Page” menu located on the left side of most pages on Books Kinokuniya UAE, Dubai.

Note: 
If your order does not go through, and you see the following message: 'Transaction rejected, please contact your bank'. Please contact the bank that issued your card in order to find out the reason.