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Raving Fans -- Hardback

Blanchard, Ken
117.00 AED
会員価格
105.30
English

Product Description

Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.

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